Exway Flex Electric Skateboard

Shipping: 

We offer FREE SHIPPING on all products in the contiguous United States. We ship daily via DHL, FedEx, UPS, First Class Priority Mail and other local logistics companies.

Estimated delivery time for Exway eboards to the United States is 3-7 days.

Warranty:

(1) The warranty starts on the date that the board is received and is valid for 12 months for:

• Flex Riot/Hub.

To qualify for the warranty, the customer must provide valid proof of purchase. After the expiration of the warranty period, spare parts will be offered for sale.
(2) Batteries, controllers and remote controls are covered by a 6-month warranty (if the customer purchases the parts separately) from the date the package is delivered to the customer.
(3) There is no warranty for other product accessories.

Warranty Coverage:
The parts listed below are covered by the warranty period, other accessories are not covered by the warranty.

Damage caused by improper use, improper maintenance or improper storage is NOT covered by the warranty.

The water resistance of the skateboard is IP55, which is splash and dust resistant under normal conditions. However, if you ride in a puddle or high water level, or even submerge your skateboard in water, the water may enter and damage the electrical parts.

Please do not ride in the rain or on wet ground with water, this will lead to a high risk of water damage and may cause the motor bearings to rust and make noise.

Warranty Service Will Be Provided For Parts Such As:
Deck / Trucks / Motors / ESC/ Remote / Charger/ Battery

Warranty Service Will NOT Be Provided For Parts Such As:
(1) Wheels, Bearings, Bushings, Belts, Grip Tape are considered wearable and tear items and will not be covered.
(2) Damage caused by improper use, improper maintenance, or improper storage.
(3) Any damage outside of normal wear and tear.
(4) Damage caused by unauthorized repairs of the product.

Returns:

You Can Request Our Return & Refund Service If: 
(1) The product has not been opened within seven calendar days of receipt of the product and is brand new and unused.
(2) If the product is found to have manufacturing defects within 15 calendar days of receipt of the product, you can apply for a return and refund service; it does not fall within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.
(3) If the reason for the return is the customer's change of mind (e.g there are no problems with the board, but the customer still wants to return it), Exway will charge a 5% handling fee and deduct the shipping cost for the original order.

Return & Refund Service is NOT Provided When:
(1) A return is requested after 15 calendar days from receipt of the product.
(2) A product sent to Exway for Return & Refund Service does not contain all of the original accessories, attachments, packaging, or any item that is not in new or like-new condition, i.e., has cracks, dents, or scratches.
(3) A legitimate proof of purchase, receipt or invoice is not presented or there is reasonable suspicion that it has been falsified or tampered with.
(4) Any defect or damage to the product is due to unauthorized use or modification, including exposure to moisture, ingress of foreign matter (water, oil, sand, etc.), or improper installation or operation.
(5) Product labels, serial numbers, waterproof markings, etc. show signs of tampering or alteration.
(6) The product is damaged by uncontrollable external factors such as fire, floods, high winds or lightning strikes.
(7) A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.
(8) Other circumstances that are specified in this policy.

Return & Refund Instructions:
If you wish to request a return and refund, don't hesitate to contact us within seven calendar days of receiving your product(s).

Contact support@americaneboards.com to request a return and refund.

1) Order Number:

2) Return Product Name and Quantity:

3) Reason for return:

4) Images or videos of products and intact packaging:

We will process your return and refund request within two to five business days after receiving your email and we will let you know how to proceed with the return.

Refund Time
Refunds will be processed through the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in approximately 7-14 business days.

Return Shipping
Customer must pay the cost of return shipping to the designated service center (including the cost of cross-border and international shipping, if applicable), unless the refund is due to performance deficiencies.

Replacement Instructions
If you would like to replace or change the product, don't hesitate to contact our customer support by emailing us at: support@americaneboards.com.

Replacement Fee
Exway will cover the cost of round-trip transportation of products returned for replacement due to performance deficiencies.

The customer will be responsible the cost of round-trip transportation of products sent for replacement after the expiration of the warranty period.