Shipping Policy
Frequently Asked Questions about Shipping:
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How Much Does Shipping Cost?
Shipping is FREE on all of our products (within the continental United States). No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Will It Take To Receive My Order?
After your order is shipped, it will take between 3-10 working days for you to receive your items depending on your location.
You can find more accurate delivery time estimates for each eboard on the respective product page.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track your order.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@americaneboards.com
Shipping times:
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.
You may contact us at info@americaneboards.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
You can find more accurate delivery time estimates for each eboard on the respective product page.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send us an email with pictures to: info@americaneboards.com and we will sort it out for you.
Cancellations & Refunds:
All sales are final. All orders canceled after 48 hours are subject to a 10% administration fee, whether or not your order has shipped.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
Refunds will only be issued to the original credit card that you use when placing your order.
Returns:
We strictly follow the policies and rules of our suppliers, so returns are subject to suppliers' return policy (usually 7-30 days depending on the supplier).
Information about specific product/brand return policies can be found on each product page under the product picture where it says "RETURNS".
If you have any questions, please use the live chat, call us, email us, or visit our Return Policy page for more information.