Frequently Asked Questions

Every day we receive emails with questions about electric skateboards and our company - while we appreciate these questions, the team thought it would be helpful to compile a list of the most frequently asked questions and answer them here!


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How fast do you ship the orders?

Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.

When will I receive the tracking number for my order?

As soon as your package is shipped out. You'll also receive updates on when it's scheduled to arrive, and when it is out for delivery, so you can be ready to receive it.

You'll also get a notification if your delivery is delayed so you know what is going on.

How long will it take for my order to arrive?

Usually between 3-10 business days, depending on your location and the product you ordered.

You can find more accurate delivery time estimates for each eboard on the respective product page.

All shipments are also subject to vendor timelines. Due to sales and holiday seasons, some brands may experience delays. To get a more accurate timeline during these times, please email us before purchasing your products.

If your item is a special order or backorder, it may take longer - in this case you'll receive an email within 1 business day to inform you of your options.

Which courier will deliver my package?

We ship via UPS, FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.

Can I place my order over the phone?

Yes! We are available at (310) 707-1741 on weekdays from 8am to 5pm EST.

Alternatively, you can use the chat or email us at

How can I make a change or cancel my order?

Once an order is placed, you cannot change or cancel it online. To request a change or cancelation of an order, please contact us at

All orders canceled after 48 hours will be subject to a 10% restocking fee.

How you will fulfill my order?

As soon as you've placed your order, you'll receive an order confirmation by e-mail. This means that we've received your order in our system and have pre-authorized your credit card for the purchase.

Once we receive your order, we'll automatically contact our suppliers to confirm that the item is in stock and available for you.

If your item is out of stock, we'll cancel the pre-authorization and contact you by email.

If your item(s) are available for immediate shipment (within 5 business days), we'll process the charges and release the order for shipment.

What is your cancellation policy?

All orders canceled within 48 hours are subject to a full refund, provided it complies with the refund policy of the product and brand you purchased.

If your board is shipped within the 48 hour period and the brand doesn't accept refunds once it's shipped, we won't be able to process a refund and we must abide by their return policy.

All orders canceled after 48 hours will be subject to a 10% cancelation fee, regardless of whether or not your order has already shipped.

If your order has already shipped, you (the buyer) will also be responsible for return shipping and restocking fees.

Refunds will only be issued to the original credit card you used to place your order.

What is your return policy?

You can find more information on the respective product pages.

Our return policy varies depending on the product you wish to purchase - we strictly follow the policies and rules of our suppliers. (For example, if you bought a Meepo board, we will follow their return policy before applying our own).

If you have any questions, please use the live chat, call us, email us, or visit our Return Policy page for more information.

What is your warranty policy?

American eBoards has a manufacturer's warranty on all of our products, but each manufacturer has a different policy.

Before placing an order, you should review the "Warranty" section on the page of the product you're purchasing to see how you're covered for that particular order.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive.

If you notice any damage you should make a note of it when signing for delivery.

If your item(s) do arrive damaged, please send us an email with pictures to: and we will sort it out for you.

If something is out of stock can I back order or special order it?

Yes! Please contact us by phone, chat or email to inquire about the price and to place your order.

Where are you located?

We operate from our office in Wyoming but we use warehouses in multiple locations around the US. 

Do you ship internationally?

At this moment, we only ship within the US.

Safety and Injury notice

All customers who purchase or have previously purchased from are fully responsible and liable for any injury or physical damage they cause to themselves or others, whether caused by a product or human error. isn't liable for any costs or property damage incurred as a result of an accident.

We strongly recommend wearing protective pads and helmet, as well as thick clothing, to ensure full safety when using any eboard purchased from this website.